1. Introduction: Welcome to The Geek Shack’s online shopping experience. By engaging in any transaction with The Geek Shack, located at 36 Dundas St W, Trenton, ON K8V 3P2, and using our website, you agree to the following terms and conditions. Please read this document carefully.
2. Orders and Payments:
a. Order Acceptance: All orders are subject to acceptance by The Geek Shack. We reserve the right to refuse or cancel an order for any reason.
b. Pricing: Prices are listed in Canadian dollars (CAD) and are subject to change without notice. The Geek Shack is not responsible for any typographical errors regarding pricing.
c. Payment: We accept online payments through secure payment gateways. Payments must be made in full at the time of order placement.
3. Returns and Refunds:
a. No Refunds: The Geek Shack operates on a no refunds policy. All sales are final.
b. Exchanges or Store Credit: We do offer exchanges or value in store credit. Please review your order carefully before confirming.
c. Returns for Manufacturer Defects: Returns are only accepted for products with manufacturer defects. Customers must notify The Geek Shack within 7 days of receiving the product, and defective items must be returned in their original condition and packaging.
4. Delivery Policy:
Shipping: At The Geek Shack, we are committed to ensuring that your orders are shipped safely and promptly. We partner with Sendle as our primary shipping carrier to offer reliable and eco-friendly delivery services. Orders are typically processed within 1-2 business days and shipped directly to your door. You will receive a tracking number as soon as your package is on its way, allowing you to monitor its journey in real time. Shipping times vary depending on your location, but most deliveries are completed within 3-7 business days. Please note that we currently ship within Canada & United States only. We take great care in packaging your items, but if any issues arise during transit, please contact us immediately so we can assist you.
a. Pickup: You may also chose to pickup your order at checkout if you do not wish us to ship it.
b. Pickup Procedure: Customers will receive an email notification when their order is ready for pickup. Orders can be picked up during our regular business hours. A valid ID and order confirmation are required for pickup.
c. Pickup Address: 36 Dundas St W, Trenton, ON K8V 3P2.
5. Privacy Policy: Please refer to our Privacy Policy for information on how The Geek Shack collects, uses, and protects your personal information.
6. Changes to Terms and Conditions: The Geek Shack reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website.
7. Contact Information: For inquiries or concerns related to your order, please contact The Geek Shack at:
- Address: 36 Dundas St W, Trenton, ON K8V 3P2
- Telephone: (613) 392-3787
- Email: [email protected]
By placing an order with The Geek Shack, you acknowledge and agree to abide by these terms and conditions.